Claims Administrative Assistant

Salary:  $36,000; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer’s Office (WVSTO) are eligible for Public Employee Insurance Agency benefits plus other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt

Division: WVSTO Unclaimed Property

Reports To: Claims Manager, Unclaimed Property

Nature of Work:

Under direct supervision, this position is responsible for greeting all Unclaimed Property visitors as well as greet all other visitors that enter the State Treasurer’s Office building. Determines nature of business and directs callers and visitors to destination. Also, may assist public or work on simple claims. This position requires the ability to establish and maintain effective working relationships with the general public, holders of abandoned property, and employees to provide effective claims processing.

Job Duties:

• Answers incoming calls and gives information to caller or routes call or message to appropriate individual.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate individual.
• Inputs the mail and scans mail into OnBase to interface with KAPS.
• Provides customer service in the form of responding to telephone calls, walk-in assistance, and in follow up letters to public on claims, as applicable.
• Acts in the capacity of an entry level claim specialist when not performing the main duty of a receptionist. Process and review simple/basic claims in accordance with the Unclaimed Property Guidelines and in compliance with the West Virginia Unclaimed Property Act. As well as any other applicable policies and procedures.
• May process simple or basic claims, such as low dollar owner (claim type) claims in the KAPS unclaimed property system when received from the state website.
• Responsible for oversight of the copiers, scanners, and other equipment, to request maintenance, etc. when needed.
• Assists other staff as needed.
• Notifies supervisor when potential problems arise.
• Assists with related special projects, as required.

Minimum Qualifications:

Associate degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Required Knowledge, Skills, and Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Knowledge of general office procedures including typing, filing, and the use of variety of office equipment.
• Knowledge of the correct use of English grammar.
• Knowledge of STO rules, regulations, and procedures.
• Ability to greet the public and work well with others.
• Ability to use the STO computer systems.

HOW TO APPLY:  Email resume to resumes@wvsto.com

Claims Specialist

Salary:  $38,000 - $40,000; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer’s Office (WVSTO) are eligible for Public Employee Insurance Agency benefits plus other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt

Division: WVSTO Unclaimed Property

Reports To: Claims Manager, Unclaimed Property

Nature of Work:

Under direct supervision, this position is responsible for claims processing unclaimed property and returning the property back to the rightful owner. This position works with the general public, both by phone and in person, and must possess excellent communication and customer service skills. In addition, the position must have both analytical and good writing skills to effectively evaluate the evidence and communicate with the claimant. Returns unclaimed property to rightful owners and maintains records by performing the following duties. Work is performed according to detailed instructions and the methods of work are well established and outlined by the Claims Manager.

Job Duties:

• Provides customer service in the form of responding to telephone calls, walk-in assistance, and in follow up letters to the public on claims, as applicable.
• Process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act. As well as any other applicable policies and procedures.
• Reviews claims to determine if all necessary information is provided. Provide necessary follow up.
• Processes claims, by the appropriate claim type, in the KAPS unclaimed property system when received from the state website.
• Creates claims as needed from paper claim forms and from claimants that call in and need assistance.
• Responsible for compiling all evidence required to approve the claim at first level in KAPS.
• Adds appropriate evidence to the workflow as needed.
• Acts as peer reviewer, which is second level review, to co-workers claims.
• Process agency requests for reimbursement and transferring of funds in wvOASIS.
• Process traveler’s checks and money orders
• Scan mail into OnBase to interface with KAPs
• Back up to the receptionist, as needed
• Assists other staff as needed.
• Assist with unclaimed property outreach at events, as needed.
• Notifies supervisor when potential problems arise.
• Assists with related special projects, as required.

Minimum Qualifications:

Associate degree (A. A.) or equivalent from two-year College or technical school required; Bachelor’s degree from four-year college or university preferred.; or equivalent combination of education and related experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of Unclaimed Property procedures to ensure compliance with the West Virginia Unclaimed Property Act.
• Ability to process and review all claims in accordance with the Unclaimed Property Guidelines and in compliance with West Virginia Unclaimed Property Act.
• Skill in explaining complicated unclaimed property matters to claimants.
• Ability to converse in a professional manner with disgruntled claimants.
• Ability to establish and maintain effective working relationships.
• Ability to deal with highly sensitive issues in an orderly and controlled manner.
• Ability to learn and utilize Unclaimed Property database systems.

HOW TO APPLY:  Email resume to resumes@wvsto.com

Programmer Analyst

Salary: $40,000-$50,000; salary commensurate with training and experience. Full-time employees of the West Virginia State Treasurer’s Office (WVSTO) are eligible for Public Employee Insurance Agency benefits and a number of other benefits available to state employees.

Location: Charleston, WV

Job Type: Full-Time Permanent; Not in the Classified Service; FLSA: Non-Exempt

Division: WVSTO Information Technology

Reports To: Director of Information Technology

Nature of Work:

Under direct supervision, this position designs, develops, and codes applications based on industry wide standards for secure coding and project specifications provided by the Director of Information Technology and approved by the Deputy Treasurer of Information Technology.

Job Duties:

• Delivers securely coded and extensively documented applications in a timely manner and provide fixes to existing applications.
• Develops and writes desired applications, services, tasks, error handling, email services, and all other features.
• Ensures all requirements are met for each application so that users are completely satisfied, and functionality is without error; documents all applications and processes.
• Maintains and supports current applications and systems; adds enhancements and modifies functionality as requested or as dictated by rules and regulations.
• Gathers requirements from users for design and development of applications, including file transfers, file manipulations, arithmetic functions, integration with other applications, and retention policies.
• Fixes any bugs or issues of existing applications reported by the users; monitors and troubleshoots systems for issues that arise.
• Support any COTS products that the Treasurer’s Office purchases.
• May also represent the Division/Agency in local conferences and meetings, some single day travel is required as well as some overnight stay.
• Performs all other duties not specifically described herein as assigned by management.

Minimum Qualifications:

Bachelor’s degree (B.S.) in computer science or equivalent. Training, with related certification, relevant to the position and duties being applied for, four to six years of recent experience in a similar position, with similar duties; or equivalent combination of education and experience. (ISC)² – CSSLP – Certified Secure Software Lifecycle Professional preferred.

Required Knowledge, Skills, and Abilities:

• Knowledge of complex programming systems, software and hardware configuration and their applications in a systems environment.
• Knowledge of data processing concepts and equipment usage.
• Skill in programming complex systems and in the use of hardware and software configuration.
• Ability to evaluate and analyze user requests and develop effective work plans for systems development and maintenance to meet user requirements.
• Ability to present ideas in a clear, concise format using narrative statements and logic diagrams.

HOW TO APPLY:  Email resume to resumes@wvsto.com.

This job opportunity is not in the classified service and is not covered under the Administrative Rule of the WV Division of Personnel. Therefore, interested persons must apply directly to the hiring agency as indicated above.

The State Treasurer’s Office provides equal opportunities to all employees and applicants for employment without regard to race, sex, color, religion, national origin, age, disability, veteran status, or any other factors made unlawful under applicable federal and state laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.